Every fireplace needs regular service to maintain optimum efficiency and guaranteed continued safety.
Clean the chimney and inspect the system for leaks or deterioration. Check all gaskets and seals on the unit for air tightness. Insure that all manufacturer installed safety devices are working properly. Clean and inspect the blower system (if there is one). Clean the glass and lubricate moving parts where appropriate. Touch up black painted surfaces as needed.
Inspect to insure the venting system is working properly. Insure that logs are set properly and position ember (if part of the burner assembly). Insure that all manufacturer installed safety devices are working properly. Test all options such as fan, thermostat, or remote control. Test the millivolt system. Clean and inspect the blower system (if there is one). Clean the glass, the log set, and burner venturi. Test for gas leaks or other spillage. Replace all batteries. Adjust the pilot and burner to manufacturer’s specifications. Touch up black painted surfaces as needed.
Woodburning Reg. $239.50 Gasburning Reg. $157.50 Extra Person $75.00 per hour
Surcharges will apply if: it's a complex gas model, it has a power vent, the chimney extends 6’ or more above roof (and two people are needed), it’s an extra steep roof, any repair parts are needed, a return trip is needed, and/or it is farther than 30 miles away.
The first step in servicing or even maintaining your stove or fireplace is having a good understanding of the unit you have. We recommend that you have your stove's owner/ operating manual on hand.
Please complete this form and we will be in touch to schedule a date as soon as we can. Please keep in mind this may take several weeks during peak season. Thanks!
Preferred Contact Method:
Request Service for - Wood or Gas fireplace, stove or insert:
Make and Model of unit to be serviced -
Manufacturer's label typically located below or at the back of appliance.
Did Woodland Stoves & Fireplaces install your fireplace, stove or insert?
Describe the problem(s) you are having.
We will try to schedule you at a time that works best for you. We schedule service between 9 and 4.
Please check all that apply.
The information gathered in this form will be used solely for identification and service of your appliance by Woodland Stoves & Fireplaces, and will not be used or sold for any other purpose.
We hope you never need service, but if you do, here is what you can expect.
Gas Service, Diagnostics and Repair
When you call or email us with a problem that you are having with your stove or fireplace, please have the make and model of your appliance available. If we've installed it, there is a good chance that we'll have that information in our database. Expect the person who answers to ask many specific questions directed at getting to the root of the problem. We do this for two reasons: one, to possibly diagnose and fix the problem over the phone, and more importantly, to get all the information to our service people so they have a better idea of what they can expect when they stop out.
Most problems can be diagnosed and fixed in one visit. Occasionally we will require a second trip when we need additional parts. There will be additional charges for the extra trip and parts.
Gas service and diagnostic (first trip) $139
Gas service and repair (second trip) if required $89/hr
Surcharges will apply if: it's a complex gas model, it has a power vent, two people are needed, any repair parts are needed, a return trip is needed, and/or it is farther than 30 miles away.
If you do need service,you may fill out the service request form below or call us at (612) 338-6606.
In order to prepare for your service visit, please read the service checklist below.
To prepare for your service appointment, we ask for the following:
1. We might be making several trips into and out of your home. Please make sure your pets are secured so they won't get hurt or escape.
2. Clear an area to work around your stove or fireplace. Make sure that all valuable or fragile items are removed from the hearth area.
3. Do not operate the stove or fireplace on the day of service. We cannot service or maintain a hot appliance.
4. Payment is due at time of service unless previously arranged. We accept cash, check, and major credit cards. There is a surcharge on American Express of 2%.
5. If you must cancel or reschedule an appointment, we ask that you give us at least 24 hours notice. We reserve the right to bill you for cancellations without sufficient notice.